Frequently Asked Questions (FAQ)

Performance Carpet Cleaning

What is commercial carpet cleaning and how does it differ from residential cleaning?

Commercial carpet cleaning focuses on the needs of business environments, utilizing specialized equipment and techniques to handle high-traffic areas effectively. It differs from residential cleaning by accommodating larger space requirements and the specific demands of commercial carpeting, which often requires more frequent and thorough cleaning.

How often should I have my carpets professionally cleaned?

For most homes, it's recommended to clean carpets at least once a year. In high-traffic business environments or for homes with pets and children, carpets might need professional cleaning more frequently, typically every 6 months.

What are the benefits of low moisture carpet cleaning?

Low moisture carpet cleaning uses less water than traditional methods, which helps in reducing drying times and minimizes disruption in your home or business. This method is also eco-friendly as it conserves water and reduces the risk of mold and mildew growth associated with excess moisture.

Can you remove all types of carpet stains?

While we strive to remove all types of stains, the success rate can depend on the nature of the stain, how long it has been on the carpet, and the type of carpet fiber. We use advanced techniques and solutions that effectively tackle most stains, including those from wine, coffee, ink, and pets.

Do you offer services for odor removal? What methods do you use?

Yes, we offer odor removal services that target and eliminate unpleasant smells caused by pets, smoking, cooking, and more. We use a combination of cleaning solutions and odor neutralizers that are safe for your carpets and upholstery, ensuring a fresh and clean environment.

What should I do to prepare for a carpet cleaning appointment?

To prepare for a carpet cleaning appointment, we recommend removing small items and breakables from the rooms to be cleaned. If possible, vacuum the area to remove surface dirt and debris. We also suggest clearing a path for easy access to the areas needing cleaning.

How long does it take for carpets to dry after cleaning?

Drying times can vary based on the cleaning method used, the type of carpet, and environmental conditions. Typically, carpets cleaned using low moisture techniques can dry within a few hours, while traditional steam cleaning might take up to 24 hours.

Are the cleaning products you use safe for pets and children?

Yes, the safety of our clients and their families, including pets, is a priority. We use environmentally friendly and non-toxic cleaning products that are effective yet safe for everyone in your household.

Do you handle flood restoration? What does the process involve?

We offer flood restoration services, which involve removing water, sanitizing the area, and drying affected surfaces to prevent mold and water damage. The process includes a thorough assessment, water extraction, drying, and dehumidification, followed by cleaning and restoration.

How can I maintain my carpets after professional cleaning?

To maintain your carpets after professional cleaning, regularly vacuum them to remove dirt and debris. Address spills quickly to prevent stains, and consider applying a stain protectant for added protection. Regular professional cleanings will also help maintain the appearance and longevity of your carpets.